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DAN — Dental Access Network / For dental practices

Emergency dental cases — delivered digitally, responsibly, and on your terms.

DAN connects your practice to genuine emergency patients without marketing spend, reception workload, or workflow disruption.

Log in to DANRequest to join the network
No marketing costsDigital notificationsControl intakeTransparent model

Why practices join DAN

Business benefits

  • Cases routed only when your practice is accepting emergencies
  • Choose which cases to accept and when to offer an appointment
  • Set your own fees and collect your own treatment charges
  • No marketing spend — no ads, agencies, or SEO
  • No inbound calls or reception workload
  • Instant digital notifications for new cases
  • Works alongside your existing dental software and workflow
  • Predictable, transparent model — no hidden fees

Operational strength

  • Improve utilisation of underused chair time
  • Fill late cancellations with emergency patients
  • Case details available so your team can plan appropriately
  • Clear case visibility and performance insight
  • Regional buddy-practice network for overflow support
  • Out-of-hours and overflow cover via the network
  • Centralised technical support
  • Demonstrate commitment to urgent dental care

How it works

Step 1
Control intake
Use the Accepting Emergencies toggle when you can take new emergency patients.
Step 2
Receive a case
Emergency requests appear digitally with key details for quick triage.
Step 3
Accept or decline
If suitable, offer a time slot. If not, decline — no phone traffic.
Step 4
Treat the patient
Appointment confirmed. Dental and medical forms are visible in DAN.

DAN — Frequently Asked Questions

What is DAN?
DAN (Dental Access Network) routes genuine emergency patients to dental practices digitally. Practices control intake and respond to cases without inbound phone traffic.
Do we need to change our workflows or software?
No. DAN is designed to fit around your existing process. Cases arrive digitally and you respond in a few clicks.
How do we control volume so we’re not overwhelmed?
Use the Accepting Emergencies toggle to pause or resume intake. If you’re busy, switch intake off.
Do we have to accept every case?
No. You choose whether to offer an appointment based on suitability and capacity.
What do we see before offering an appointment?
You’ll see the patient’s emergency description and relevant case details. After booking is confirmed, preparation forms are visible in DAN.
How do bookings get confirmed?
Your practice offers a time slot and the patient confirms in-app. Once confirmed, the appointment is treated as booked.
How do payments work?
Patients pay a booking fee to confirm the appointment. Treatment fees are set by the practice and collected by the practice.
Do we set our own fees?
Yes. You set your own treatment fees and collect your own charges directly from the patient.
Is there marketing or admin overhead?
No marketing spend is required. Cases arrive digitally and are managed through DAN without reception phone traffic.
What if we have multiple locations or multiple users?
DAN supports practice users and core operational workflows. If you need multi-site configuration, we can handle this during onboarding.
Is patient data handled securely?
Yes. Access is role-based and practices only see cases assigned to them. See for details.
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